The ISYL™ Rules Wizard permits Administrators to define conditional logic that, based on the Facts about the call, the caller or the Intent of the caller, can govern the interaction as it proceeds. A Rule is a logical set of conditions and consequences forming an “IF-THEN” statement. The conditions usually describe possible values of Facts. When all the conditions of a Rule are found to be true (the possible values match the actual values) the Action(s) defined in the consequences “Fire” or are executed. Any number of Rules may be assigned to any Step.

The ISYL™ Rules Wizard is a component of the Admin Console and it stores data in the Admin Data Source prior to publication. The Rules Wizard is used by Administrators to define the conditions and consequences that govern flow patterns and exceptions to the defined processes. Rules are often used to identify target groups for special customer care processes or additional information to be delivered under special circumstances. Rules can be associated with individual Steps in a Workflow Script, or can be grouped into RuleSets and associated with a Script as a whole to be evaluated at every Step