The ISYL™ Reports Manager provides access to Administrative and Operational reports. Administrative reports provide information on the business process definitions created and managed by your administrators. Operational reports show the details of interactions at a step-by-step and Fact-by-Fact level to assist contact center managers in fine-tuning operations and business process definitions.

ISYL™ transcripts capture interactions with customers across all self-service and live service channels to give you a 360 degree view of contact history. Audio recordings let you hear both sides of the call, but do not let you know exactly what CSRs are doing throughout the interaction. The ISYL™ transcript report shows you everything the CSR did during the call and the exact information presented to the CSR to relay to the caller.