ISYL™ is a combination of tools that get inside the call:
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Context-based interpreter helps live and virtual agents understand
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The ontology defines the domain for the interpreter and profiles
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Flexible business process definition produces interaction scripts
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Scripts as sequential decision trees guide live and virtual agents
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Rules look at complex data to find exceptions and redirect flow
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The Viewer provides a GUI for live agents or web self-service
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Dynamic Data Capture (DynaCaps) fills in the request context
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Profiles define where to look for answers for any request context
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The Request Service uses context to articulate data requests
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Adaptors connect to structured and unstructured data sources
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The Answer Service aggregates answers from multiple sources
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The Reviewer helps organizations manage changes to processes
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The Publisher automatically updates test and production data
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Reports help managers inspect operational data for fine-tuning
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Security limits access to ISYL™ based on roles and privileges
Live and virtual agents are guided to compliant, correct and complete answers based on workflows defined by your subject-matter-experts.
Instead of wrestling with too much disconnected data in too many formats, ISYL™ puts a your distributed content within your grasp.
Our patented ISYLTM products provide simple, elegant answers to the difficult challenges of managing and reducing customer care costs. ISYL™ improves quality and integrates online information access and transactions in a single, user-friendly platform. K-Netica’s combination of language-enabled call center and web services will bring “clicks and mortar” customer care to new levels of productivity, quality and efficiency while bringing significant savings.
