Understanding the concepts and the contexts in customers' requests is necessary for providing excellent quality service. Understanding the concepts and the contexts in corporate databases and documents that can help resolve customer needs is necessary for accuracy and completeness in providing excellent quality service. The ISYL™ Interpreter uses a knowledge onotlogy with concepts and contexts to tie customers' intent to information in your systems. This capability is unique to ISYL™: no competing product can do this.

The ISYL™ Interpreter is used to analyze typed input in the ISYL™ Viewer application to find known Fact values. The ISYL™ Ontology provides advanced hierarchical mapping from ordinary English words and phrases to the Proprietary Domain language of the customer care application and data. The interpreted results are shared with the ISYL™ Rules Engine and ISYL™ Workflow Engine to guide customer care representatives through the process necessary to answer questions. The ISYL™ Ontological Knowledge Network contains Proprietary Domain Knowledge used to support the Interpreter.

Click the following links to see how ISYL™ Interpreter gives you:    

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