ISYL™ Adaptors permit connections to a variety of input channels and knowledge sources through an abstraction layer. These adaptors are the extension points of the ISYL™ Care system.  ISYL™ Care is designed to be integrated into an organization’s existing systems.  As such, ISYL™ Engines must be able to call external data sources and systems using adaptors to read data, and scan documents to find information.  All of these tasks are done through adaptors.

ISYL™ Care  involves two types of adaptors: Channel Adaptors and Knowledge Adaptors. Channel Adaptors connect ISYL service processes to Phone, Web, E-Mail, Chat, Text Messaging, Instant Messaging or any other channel through which service is to be provided. Knowledge Adaptors provide access to databases, documents and other sources of information that can be combined to provide the level of service customers expect. Some of these adaptors are pre-packaged and some are custom-engineered.